Definition: ability to connect to others in a deep and
direct way, to sense and stimulate reactions and
desired interactions

While we are seeing early prototypes of “social” and
“emotional” robots in various research labs today, the range
of social skills and emotions that they can display is very
limited. Feeling is just as complicated as sense-making,
if not more so, and just as the machines we are building
are not sense-making machines, the emotional and social
robots we are building are not feeling machines.

Socially intelligent employees are able to quickly assess the
emotions of those around them and adapt their words, tone
and gestures accordingly. This has always been a key skill for
workers who need to collaborate and build relationships of
trust, but it is even more important as we are called on to collaborate
with larger groups of people in different settings. Our
emotionality and social IQ developed over millennia of living
in groups will continue be one of the vital assets that give human
workers a comparative advantage over machines.