Definition: ability to operate in different cultural settings.
In a truly globally connected world, a worker’s skill set could
see them posted in any number of locations—they need to
be able to operate in whatever environment they find themselves.
This demands specific content, such as linguistic
skills, but also adaptability to changing circumstances and
an ability to sense and respond to new contexts.
Cross-cultural competency will become an important skill
for all workers, not just those who have to operate in diverse
Organizations increasingly see
diversity as a driver of innovation. Research now tells us
that what makes a group truly intelligent and innovative is
the combination of different ages, skills, disciplines, and
working and thinking styles that members bring to the table.
Scott E. Page, professor and director of the Center of the
Study of Complex Systems at the University of Michigan
has demonstrated that groups displaying a range of perspectives
and skill levels outperform like-minded experts.
He concludes that “progress depends as much on our collective
differences as it does on our individual IQ scores.
Diversity will therefore become a core competency for
organizations over the next decade. Successful employees
within these diverse teams need to be able to identify and
communicate points of connection (shared goals, priorities,
values) that transcend their differences and enable them to
build relationships and to work together effectively.